T-Mobile Note 7 replacement

Let the T-Mobile Note 7 replacement process shit show begin! Here we are on the morning of September 19, 2016 and there has been no word, update, or anything from T-Mobile on how exactly customers who held on to the Note 7 wanting to replace it for a “safe” Note 7 are going get a replacement “no later than September 21st”.  I checked there web site this morning hoping for something other than the POS “Notify Me” site, but no such luck. I tweeted @Tmobile and I appreciate the quick reply but it was about as insightful as a rock in the mud. You can see the reply here: https://twitter.com/TMobile/status/777829989060382721. I find it pretty hard to believe they have no idea about the when’s, where’s, how’s, etc… this is going to happen and we are two days away from the 21st. I have a sinking feeling in my stomach this is going to turn in a complete shit show.  I don’t have a lot of faith in the web form that I will actually get notified they have “replacement stock” and that it is going to be a smooth process.  I am really hoping I don’t just some stock E-mail saying something like “new Note 7’s are here, call your local store for more info”. What I am really hoping for is details saying something like since you signed up to get notified or since they can see that I still have a Note 7, that I will get more direction and it will be as easy as walking in to the closest store and swap and done! No calling every store in town until I am lucky enough to find one that got like 20 and they are all the craptastic fake gold version. Please T-mobile don’t drop the ball and fuck this up!!!

Why do I care so much?  Why am I jumping the gun and assuming the worst? Well, two reasons really.  I have had every version of the Note since the Note 2. I have multiple lines on my accountant and have used other phones in conjunction with whatever Note is current.  I ALWAYS go back to my Note as my daily driver for one simple reason, the S-Pen. I use it in many different ways and it is the reason why this product line exists. I know I am not the only one attached to the functionality and glory that is the S-Pen.  Anyone who says “get a different phone and use a stylus” has clearly never used a Note for more than 5 minutes in the store. It is no where near the same! This was the first time I did not “play” with the phone ahead of time in a store demo. I knew what was coming with it and knew that it was going to be my next phone.  When I got it, I was not disappointed! My biggest complaint about the previous Note’s was that they were a little too big and it was difficult to reach from side to side on the keyboard. “One handed mode” sucks! I don’t know anyone who actually uses that.  As soon as I had the 7 in my hand and powered it on it felt great! Once the screen came on it looked great! I was worried about the dual edges because I hated how the S7 Edge felt in my hands. The dual edges on the Note 7 did not give me the same problems, functioned great, and looked amazing.  When I was using the phone it caught everyone’s eye. If Samsung came to me and said you can design the ultimate phone for you, it would be pretty damn close to the Note 7. However, I knew something was wrong with the battery after a couple of days of using it. It never really got hot when charging, but under heavy use it would get warm pretty fast and battery life was no where near what it was supposed to be!  I am all for safety and at first was impressed that Samsung was being open about the problems and correcting them quickly.  I know here in the states the CPSC HAS to be involved, but I thought they did their thing and got out of the way pretty quick……well quick for a government agency anyway. Now the ball is somewhat in Samsung’s court, but the carriers are also in the game.

That is where my second concern comes in.  T-mobile was the first to originally get the phone is customers hands as usual. Now, they are not doing a good enough job communicating with customers who still have a Note 7 and want to skip the loaner phone circus or trade for an inferior phone. I have contacted them through social media, the CSC, and calling some local stores. They all say the same script that they SHOULD be available at MOST retail outlets no later than the 21st.  Oh, thanks for reading the web site to me! I was really struggling with it! There are reports that Best Buy and Sprint started getting devices over the weekend. I called 3 local T-Mobile stores over the weekend and was told a variety of useless scripted lines, but the gist of it was the same. They were all playing dumb and claimed to have no idea the than they thought they were supposed to start shipping the middle of this week.  I am just having a hard time swallowing that. How is it that a company of this size who in the past has always been very much ahead of the curve on taking care of it’s customers can be 2 days out from when they are supposed to have the phone but have no idea how the swap is going to work and when the phones will physically be in the stores????? Come on! I am sure the tweeters, store workers, and CSC reps all have to follow  orders from corporate and stick to the script.  Hey John Legere, time for a re-write.  You have some clever writers working on the new commercials, how about a some kind of updated information? Anything! There is no way logistically that if customers are supposed to be able to go to the local store and swap the Note 7 for a new Note 7 in 2 days that the stores either don’t already have them or are getting them today. Even if they have them but are not allowed to release them to customers until the 21st (which would be stupid), then be honest and tell us that. Don’t give us some bullshit that you are “still waiting on word from Samsung”. Word on what???? Just give us something!!!!

I have been with T-Mobile coming up on 10 years.  I know there are varying opinions on them, but I have not had reception issues (no service or EDGE ONLY) for years. No one can argue that they are not the most innovative wireless carrier leading the way for the other big carriers to follow and try to keep up.  They have a CEO that actively communicates with customers in a variety of ways. All that means something to me.  John may be a little crazy sometimes and not act like your typical CEO, but I love that! More companies need to take this approach to running their business. I have had some negative experiences with customer service both on the phone and in the store.  However, I blame more on the individual person than T-Mobile.  I drive past 2 T-Mobile stores to get to a specific store where I have ALWAYS had great customer service EVERY time. I don’t really think there is a chance in hell I will switch to the new “1 plan”. It is just not a good fit for me or my family for what we all use our devices for.  Not sure what I mean, read the fine print about “unlimited data”. However, of all of the big carriers in the US T-Mobile is the by far the best value out there.  The fact that I am a total phone whore and jump on demand is basically my favorite feature of my plan so that I can always get the latest device is what will keep me with T-mobile for a long time.  So, clearly I am a fan and I tell as many people who will listen to me to look in to using them as their personal carrier.  They have handled this whole clusterf@#k as best they can and stepped up to the plate from day 1 offering “loaner” phones (however it sounds like to varying degrees of success) or to do a straight up refund, or swap for any other device in stock. However, the fact that what, 1% of ALL Note 7’s on any carrier in the US have been turned in says that people love this phone and want nothing more than to swap their current Note 7 for a new “safe” Note 7 as soon as they can. I am one of those. I just want what is in my opinion the best phone I have ever had back and I don’t want to get the run around from a company that preaches transparency and the customer is #1.

Now that I have all that out of the way, time for the obvious. It is really unfortunate this whole thing happened.  I hate that people have been physically injured or suffered loss of personal property because of this problem.  I hate that this is going to tarnish the Samsung name and that when people who think they know what they are talking about but are either uninformed morons or iSheep will make some wise ass comment if I have my Note 7 out in public. I have been concerned about the battery getting hot under heavy use in EVERY Samsung model since they went to the none replaceable battery. Hell, I even remember my Note 4 (which I am currently using) getting hot at times (downloading big software updates). However I have noticed this with iPhones, HTC, LG, Motorola, etc… This was a big problem with serious risks and it simply should not have happened. Samsung dropped the ball and rushed the phone out to beat the iPhone 7 to market.  However, they were very quick to respond and ask that users stop using the phone. The carriers were quick to offer loaners, replacement phones, or refunds within days of the Samsung recall (not the CPSC recall). As much as it pained me, I powered off my Note 7 when they first announced the problem. I kept fighting off the temptation to turn it back on and just keep an eye on it. To help in the fight I did a factory reset so that I would not be tempted to turn it back on. I feel like when the Samsung recall first came out it was covered pretty well by various news outlets, tech sites, and blog posts. People who kept using the phone after the issue was first announced and were told to shut them down and stop using them, but did so anyway have no one to blame but their own ignorance for problems that occurred. The guy who owned the jeep that “exploded”, I would really like to know if he was using a Samsung approved car charger and cable? The media was soooooooo quick to jump on the story of the 6 year old in Brooklyn who oh oops was not even using a Note 7. I don’t want anyone to get hurt by something as common as a phone, so please replace your Note 7 ASAP if you are like me and waiting for the replacements to be available. Until then the misinformed FAA, TSA, Airlines, Colleges (BTW, WTF????) who are automatically going to assume that any Note 7 they see will be an issue just need to chill the fuck out!!!! Educate yourselves!!

Help us Obi-Wan-Legere, you’re our only hope!

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T-Mobile S6 &S6 Edge Memory Upgrade This Weekend Only!!!

In case you have missed other reports or the current television spots, this weekend only T-Mobile will let you purchase a new S6 or S6 Edge with more memory for free.  Check out http://www.tmobile.com and the promo should be right there on the home page.  It  looks a little  something like this:

Double the memory for free this weekend only!

When I first heard about this promotion I was pretty annoyed as I had just bought the 32GB S6 and felt I was kind of getting screwed  again.  I finally learned my lesson about not buying the hot new phone as soon as it comes out as it seems this has become common practice.  If you can wait  a month after the phone comes out, there is more often than not a promotion like this that will surely have you regretting the pre-order purchase you made to have the coolest new phone before any one else. Since I carry multiple phones daily I convinced myself that I could get away with the 32GB model and didn’t need to spend the extra $100 for the 64GB.  My plan was just to be cautious about what apps I install and limit music to cloud based options.  However, if there was a way to get the extra 32GB for free it seemed like a no-brainer. I could download whatever I wanted to local storage and not have to worry about it. I realized I was still within the 14 day “buyers remorse” period and I could return the 32GB and then get the 64GB.  I was struggling to convince myself that it would be worth paying the $50 restocking fee to get the extra storage.  I could just keep on keeping an eye on what I was installing and not keeping music and such on local storage.

Thankfully the good peeps at tmonews.com made my decision a whole lot easier.  According to an internal T-Mobile communication, if customers are within the 14 day return period the $50 restocking fee is to be waived.  See Below:

restock

You can read more about this here: http://www.tmonews.com/2015/05/t-mobile-could-let-you-swap-your-32gb-s6-or-s6-edge-for-a-64gb-this-weekend-if-you-bought-it-recently-enough-leak/

Being the cynic that I am, I am going to be shocked if when I go to the same store I originally bought the phone from the exchange process goes off without a hitch.  I am waiting for the store to be open for a little while before I go in with a print out of this memo that I am sure they will claim to know nothing about.  It sucks to be like that, but the level of customer service varies greatly from store to store.  That is kind of ironic considering I live in the Birmingham AL area where they just opened a new customer service call center.  Maybe I will drop a card in their suggestion box that the store employees spend a week in training at the call center.  I will post again after I go to the store with an update on how it goes.

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Time Flies When You Are A Lazy Ass!

I knew it had been a while since I posted here, but a year???!!! Damn! It has been a crazy year, so that is my excuse.  I will say I will be more active on here, but we will see how that works out.  Since I am not sure anyone is even reading this, I am not too worried about it.  If you are reading this, Hello! Thanks for stopping by. Drop me a comment to say hello or whatever you want.

TPF

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T-Mobile S4 update out now

T-Mobile Galaxy S4 users can rejoice that they are no longer an update behind! The 4.4.2 update is finally available. You will need to pull it down manually or go through keys to get it. The download will take about 45 minutes to an hour so make sure you have plenty of battery and good WiFi!

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Note 3 Kitkat first impressions

I got my Kitkat (4.4.2) update on my Tmobile Note 3 this morning and here are my first impressions after some light use today.
– I do use my phone as a music player if I don’t have my ipod with me. I like having the full album artwork on the lock screen while music is playing. However, for some reason there is a loud pop when the player automatically advances to the next song. It is VERY annoying!!! I don’t have any sound enhancements turned on and I am not sure if I can control this with adjusting a setting or what, but it has seriously got to go!
– I also like having the camera short cut easier to get to on the lock screen without having to add a widget or anything. I have not messed with the new camera features yet, but what I have seen so far, I like.
– Overall performance does seem a little better. When typing and switching between apps, it seems to be a little smoother and more responsive. I can’t really speak to battery performance as downloading and applying the update this morning was a huge battery suck! Prior to the update this is the first phone I have had that would truly last all day on a single charge under what I consider moderate use. My definition of moderate use is emailing, texting, surfing, and maybe a total of 30-40 minutes during the day of graphics intensive game play. I will better be able to judge any battery improvements tomorrow when it is a normal use day.
I am curious why Google decided to go with the drab white notification bar color. Why not the ability to customize it to each users preference without 3rd party apps or a custom ROM? It a pretty minor thing, so whatever.
– freak out

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Top 10 Signs You May Be Addicted To Technology

Dear Fellow Gadget Freaks,
The first step to recovery is admitting you have a problem.  I admit it! My name is thatphonefreak and I am addicted to technology! Wondering if you are too? I have created this top 10 list of signs that you may be addicted as well!

10. You base how productive your day has been on how far you got on Angry Birds Go!

9. You have the maximum number of lines on your account that your carrier will allow, but you live alone.

8. You have a more open and trusting relationship with your phone than you do with your spouse.

7. You have bought so many phones/gadgets off of Craigslist you are recognized at the mall more than once.

6. On your Birthday you get a card with twenty bucks in it from the guy at the phone store.

5. YOU are the sole reason the local Radio Shack is still open.

4. When you see someone using a flip phone, you feel it is your civic duty to verbally abuse them.

3. You put more thought in to which ROM you are going to use than who you choose to date.

2. After seeing the movie Her, all of your friends start calling you just to “check in”

1. This list makes you feel bad about yourself and question the choices you have made.

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T-mobile Note 3 4.4.2 Update….Finally!

Can I just say that the way Android updates roll out annoys the crap out of me.  I admit that I am a total sucker for it as well.  When I first read about the T-mobile Note 3 update “coming soon” after the source code was released, I started feeling like I was 5 again waiting for Santa to come.  I asked myself why, it’s note like it was going to be a life changing experience or anything.  I already have 4.4.2 on my Nexus 5 and having the most up to date OS on my Nexus is one thing I love about it.  I am still not sure why I was so obsessed about gettting the update on my Note 3. I just wanted it.  Well, this morning it finally came. 
There really is not that big of a difference in the day to day use of the phone after the update.  A few tweaks and a few bug fixes, but I do feel like it runs a little smoother and faster now.  That is kind of a lot though since in my opinion this is one of the fastest and best phones on the market right now.  Still, waiting for this update was driving me crazy.  The past two nights I have woken up in the middle of the night (not unusual) and looked at phone for the time.  While looking at the time I would check for the update.  That is when I knew I had a problem! Well, now it is here and I can use it and see what really changed.  I am sure I will post my findings later on.  If you like me have been anxiously waiting for this update, go get it and rejoice my friends!
– Freak Out

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